Ted Leung on the air
Ted Leung on the air: Open Source, Java, Python, and ...
Mon, 01 Sep 2003
DTS ain't got nothing on blogs...
Dare give an example of the new reality in developer support:
Coincidentally shortly after reading Jon Udell's blog entry someone at MSFT sent me a patch to RSS Bandit which had the following comment in the code
// This class makes careful use of MemoryBarrier. Before adjusting the any of the memory barrier code,
// carefully read http://blogs.gotdotnet.com/cbrumme/PermaLink.aspx/480d3a6d-1aa8-4694-96db-c69f01 d7ff2b
// which explains the intracies of the clr memory model.
I wondered to myself exactly what the comment would have said if Chris Brumme's blog didn't exist. Perhaps it would say something like
This class makes careful use of MemoryBarrier. Read the scant documentation at http://msdn.microsoft.com/library/en-us/cpref/html/frlrfsystemthreadingthreadcla ssmemorybarriertopic.asp to figure it out
Thank God for Chris Brumme's blog. Too bad most people who develop for Microsoft platforms get their information from MSDN and the docs not random blogs.
Back in the days when I was a flaming Macintosh evangelist, Apple had a whole group called developer technical support (DTS). These folks bore the brunt of the job of evangelizing the Mac to developers, answering questions, writing sample code, whatever. Today, no matter what company it is, I always tag the people doing this job as DTS.

I don't know if this is a Microsoft strategy or not. All I know is that blogs are allowing Microsoft's developers to route around the DTS function inside Microsoft. The quality of information coming out of the Microsoft (and several other) blogs is very impressive. This is problem for Java. Even if the general level of the third party Java blogs was as high as the third party Microsoft blogs, (which it isn't), Sun's internal bloggers aren't anywhere close to Microsoft's.

[00:48] | [computers/internet/weblogs] | # | TB | F | G | 0 Comments | Other blogs commenting on this post
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Ted Leung FOAF Explorer

I work at the Open Source Applications Foundation (OSAF).
The opinions expressed here are entirely my own, not those of my employer.

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