Ken is writing about his experiences with various hotels. I am very grateful that I don' travel at the level that Ken does. Working at OSAF does mean that I'm traveling more than I have ever done before (of course, this is more than offset by the fact that I have zero commute when I'm not travelling). One thing that Ken commented on was on the morning wake up calls

On the other hand, the Hyatt has something I haven't encountered for a while: a real person making the morning calls. More and more hotels have automated systems for this: you call the number for the wake-up service, and a recorded voice tells you to punch in the time you want the callback. And when it comes, there may or may not be another recorded voice saying, "This is your wake-up call." The Hyatt had a real person (or a bloody good facsimile) take down the request, and when the call came, it was another real person (or facsimile). I don't think I have a preference for one method or the other, but this was uncommon enough to notice.

Actually, I regard the automated callback as a real benefit. I invariably remember that I need a wakeup call sometime after midnight, and I always feel guilty when I call late in the evening to request the wakeup. The automated system probably saves the hotel some money, but it also allows me some flexibility, which I appreciate.